All Bendigo & surrounding suburbs

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Legal

Privacy Policy

Last updated: 11 August 2026

1. About this Privacy Policy

Melbourne Towing and Car Removals respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, use our website, submit an enquiry, request a quote, use our services, or submit information through our Facebook or Instagram advertising forms.

By providing your personal information to us, you acknowledge that you have read this Privacy Policy and understand how we may handle your information.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Suburb or location
  • Vehicle make and model
  • Vehicle year
  • Vehicle condition
  • Information about the vehicle you want to sell or have removed
  • Details about the service you are requesting
  • Information you provide when communicating with us
  • Information submitted through our website contact forms
  • Information submitted through Facebook or Instagram lead forms
  • Information necessary to arrange vehicle collection or removal
  • Other information you voluntarily provide to us

We generally do not ask you to provide sensitive personal information.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • Call us
  • Email us
  • Submit an enquiry through our website
  • Request a quote
  • Submit a Facebook or Instagram Instant Form
  • Contact us through social media or messaging services
  • Arrange a vehicle pickup or removal
  • Communicate with us about our services

We may also receive information through third-party platforms that you use to contact or interact with our business, such as Meta's Facebook and Instagram services.

4. Why We Collect and Use Your Information

We collect and use personal information for purposes including:

  • Responding to your enquiries
  • Providing quotes for vehicles
  • Assessing vehicles for cash-for-car services
  • Arranging unwanted-car removal
  • Arranging vehicle collection
  • Providing towing or vehicle-related services where requested
  • Contacting you about your enquiry
  • Confirming service details
  • Communicating with you about appointments or vehicle collection
  • Providing customer service
  • Managing our business operations
  • Maintaining business records
  • Improving our services and advertising
  • Preventing fraud, misuse or unlawful activity
  • Complying with legal obligations

For example, if you submit our Cash for Cars Facebook lead form, we may use your name, phone number, suburb and vehicle information to contact you about your vehicle and provide a cash offer or arrange car removal.

5. Meta / Facebook and Instagram Lead Forms

We may advertise our services through Facebook and Instagram.

If you submit a lead form through one of our Meta advertisements, the information you provide may be made available to us through Meta's advertising and lead-generation services.

We may use that information to:

  • Contact you about your enquiry
  • Discuss your vehicle
  • Provide a cash offer
  • Arrange vehicle removal
  • Answer questions about our services
  • Follow up on your enquiry

Meta also handles information according to its own privacy policies and terms.

You should review Meta's privacy information when using Facebook or Instagram.

6. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide the requested service.

Depending on the circumstances, information may be disclosed to:

  • Service providers who help us operate our business
  • Website and hosting providers
  • Technology and software providers
  • Communication providers
  • Advertising and lead-generation platforms, including Meta
  • Professional advisers where reasonably necessary
  • Government agencies or authorities where required or authorised by law
  • Other parties where you have asked or authorised us to do so

We only intend to disclose information where reasonably necessary for the relevant purpose or where required or permitted by law.

7. Overseas Disclosure

Some technology, advertising, hosting or software providers we use may store or process personal information outside Australia.

For example, information submitted through Facebook or Instagram may be handled by Meta and its related entities, which may operate or process information in Australia and other countries.

Where practical and required by applicable privacy law, we will take reasonable steps to identify relevant overseas recipients or countries.

8. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on how information is collected, information may be stored electronically through our website, email systems, business systems, advertising platforms or other service providers.

We limit access to personal information to people and service providers who reasonably need it for business purposes.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

10. Accessing or Correcting Your Information

You may contact us if you would like to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Ask us to correct inaccurate or outdated information
  • Ask us to update your contact details

Please contact us using the details below.

We may need to verify your identity before providing access to or changing personal information.

11. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and respond to your complaint.

How to make a complaint

Send your complaint to:

Please provide enough information for us to understand your concern, including relevant dates and details where possible.

We will review your complaint and respond within a reasonable period.

If Australian privacy law applies to your situation and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Direct Marketing

We may use your contact information to communicate with you about your enquiry, requested services and related business communications where permitted by law.

Where required, we will provide an appropriate way to opt out of direct marketing communications.

You can also contact us to request that we stop sending marketing communications.

13. Cookies and Website Information

Our website may use cookies, analytics tools and similar technologies to help operate the website, understand website usage and improve our advertising and services.

These technologies may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Approximate location
  • Website interaction information

We may also use third-party advertising or analytics services where appropriate.

14. Third-Party Websites and Services

Our website, advertisements or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.

15. Children

Our services are intended for adults and people who are legally able to arrange vehicle sales, removal or related services.

We do not knowingly collect personal information from children for the purpose of providing our services.

If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or information-handling practices.

The updated version will be published on our website with a revised Last Updated date.

We recommend checking this page periodically for changes.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

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